Privacy Policy

Bisagent ("Bisagent", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and share your personal data when you use the Bisagent website, platform, AI-agent marketplace, and related services.

This Policy is intended to comply with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023 (NDPA).

1. Who We Are

Bisagent is the operator of the Bisagent platform.

Where applicable, Bisagent acts as a data controller for personal data collected through the platform.

2. Information We Collect

We may collect the following information:

Account Information

Full name
Username
Email address
WhatsApp/phone number
Password
Profile picture

KYC Information

To verify your identity, we collect:

A clear photo of your face, which you upload as your KYC profile picture
KYC verification information, such as the outcome of our review
Any identity document you submitted before we stopped asking for one

If your KYC is approved, this photo becomes your profile picture and may be shown to other users you trade with.

Bank Information

When you add a bank account, we may collect:

Bank name
Account number
Account name
Default bank account information

Transaction Information

We may collect:

Orders
Agent quantities
Purchase and sale information
Payment status
Transaction amounts
Order IDs
Buyer and seller information
Dispute information

Technical Information

When you use our website, we may collect:

IP address
Device information
Browser type
Operating system
Login information
Date and time of activity
Website usage information

3. How We Use Your Information

We use your information to:

Create and manage your account
Verify your email address
Complete KYC verification
Provide access to Bisagent services
Process AI-agent purchases and sales
Connect buyers with sellers
Manage Auto-Sell transactions
Process and manage orders
Handle disputes
Send transaction notifications
Send important account emails
Provide customer support
Protect the platform from fraud and abuse
Maintain platform security
Improve our services
Meet legal and regulatory obligations

We will only process personal data for appropriate and lawful purposes and will seek to limit collection to information that is relevant and necessary for those purposes. These principles are consistent with the NDPA's requirements for fair, lawful, transparent, purpose-limited and secure processing.

4. Legal Basis for Processing

Depending on the situation, we may process your personal data because:

It is necessary to provide the services you requested.
It is necessary to perform our agreement with you.
We have a legal or regulatory obligation.
You have given consent where consent is required.
It is necessary for legitimate purposes that do not override your privacy rights.

Where we rely on consent, you may withdraw that consent where applicable.

5. KYC and Identity Verification

Some Bisagent services require identity verification.

We collect KYC information to:

Verify your identity
Prevent fraud and misuse
Protect users and the marketplace
Meet applicable legal or regulatory requirements

KYC information may be accessed only by authorised personnel or service providers who need it for legitimate purposes.

You may not be able to purchase or use certain Bisagent services if you do not complete required verification.

6. Payments and Bank Details

If you participate in marketplace transactions, we may process your bank and transaction information.

Bank details may be displayed to the relevant buyer or seller when necessary to complete a transaction.

We do not ask users to provide passwords, PINs, OTPs, or other confidential banking credentials to Bisagent.

You should never share your bank PIN, password or OTP with another user.

We may share personal information where necessary with:

Service providers that help us operate the platform
KYC/identity verification providers
Payment or financial service providers
Email and notification providers
Technology, hosting, security, and infrastructure providers
Professional advisers
Government authorities or regulators where legally required
Other users where necessary to complete a marketplace transaction

For example, when you purchase agents from another verified member, certain information such as your username and relevant transaction information may be shared with the other party to facilitate the transaction.

We do not sell your personal information for money.

8. International Data Transfers

Some service providers we use may process information outside Nigeria.

Where personal data is transferred outside Nigeria, we will take appropriate steps required by applicable Nigerian data-protection law to protect your information.

9. Data Security

We use reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Destruction
Alteration
Misuse
Unlawful processing

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required by law or necessary for legitimate business, legal, security, or dispute-resolution purposes.

When information is no longer required, we will take appropriate steps to delete, anonymise, or securely dispose of it where applicable.

11. Cookies

Bisagent may use cookies and similar technologies to:

Keep you logged in
Remember preferences
Maintain platform security
Understand website usage
Improve website performance

You may be able to control certain cookies through your browser or available cookie settings.

Disabling necessary cookies may affect some platform functionality.

12. Your Privacy Rights

Subject to applicable law and relevant conditions, you may have rights including:

Right to be informed about how your data is used
Right to access your personal data
Right to correct inaccurate information
Right to object to certain processing
Right to restrict certain processing
Right to data portability
Right to request deletion/erasure where applicable
Right to withdraw consent where consent is the legal basis
Right to lodge a complaint with the relevant supervisory authority
Rights relating to certain automated decision-making

The NDPC currently identifies these rights under the NDPA, including access, rectification, objection, restriction, portability, erasure, and rights relating to automated decision-making.

13. How to Exercise Your Rights

To make a privacy request, contact us:

Email: support@bisagent.com
Subject: Data Privacy Request

Please include:

Your full name
Username or registered email
The request you are making
Any information needed to help us identify your account

We may need to verify your identity before completing certain requests.

14. Account Deletion

You may request deletion of your account and personal information where applicable.

Some information may need to be retained where required by law or where necessary for legitimate purposes such as fraud prevention, financial records, dispute resolution, security, or legal claims.

15. Children's Privacy

Bisagent is not intended for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

16. Third-Party Websites and Services

Bisagent may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices of third-party services.

You should review the privacy policy of any third-party service before providing your personal information.

17. Data Breaches

If we become aware of a personal-data breach, we will take appropriate steps to investigate, contain, and address the incident and make any notifications required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make important changes, we may notify users through the website, email, or another appropriate method.

The updated version will show the latest Last Updated date.

19. Contact Us

If you have questions about this Privacy Policy or how we process your personal information, contact us:

support@bisagent.com

20. Regulatory Authority

The Nigeria Data Protection Commission (NDPC) is Nigeria's data-protection regulator established under the Nigeria Data Protection Act 2023. The NDPC provides information and channels relating to data-protection rights and complaints.

Nigeria Data Protection Commission (NDPC)